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HP Printers - HP Easy Start Software Installation Fails (Mac)

This document is for HP printers with wireless or wired network connections and Mac.

The HP Easy Start guided installation app for Mac does not download the print driver for a wireless or wired network connection and the installation fails. Read these steps to connect your printer and troubleshoot any network issues.

Step 1: Check the network and printer connection status

Make sure your network is working correctly and that the printer is ready for the network setup.

1. If you are using a wireless router, check your router's documentation or support site to make sure it meets the following requirements:

   • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

   • Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

2. Confirm that the printer is ready for the network setup.

   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on and enabled. Make sure the wireless icon light is either on and steady or blinking.

   • Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.

     

3. On the Mac, click the network icon in the menu bar to view the network name and status of the connection.

   • If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network to complete the printer setup.

   • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, confirm that your network is working correctly, and then check the status again. Make sure a check mark displays next to the network name.

4. Disconnect from any Virtual Private Networks (VPN) before installing the printer software.

5. Try installing the HP software again.

   • If the install completes, the issue is resolved.

   • If the install fails, continue to the next step.

Step 2: Manually connect the printer to your network

Try connecting the printer to your network manually so that the HP Easy Start installer can find the printer. Click your connection type for general guidelines on connecting the printer to the computer or to your wired or wireless network.

note:

Available connection types vary by printer model.

Wireless (Wi-Fi) connection to your network

Connect your wireless-capable printer to your network so the HP Easy Start installer can identify the printer during the driver installation.

Use the Wireless Setup Wizard method if your printer has a touch or text navigation control panel. For printers with basic control panels (no screen, just buttons) use Wi-Fi Protected Setup (WPS) if you have a supported printer and router.

Use the Wireless Setup Wizard on the printer

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard available through the wireless icon or button or in the Setup, Network, or Wireless menus. Use the guided tool to select your network and enter the password to connect the printer to your network.

If your printer does not have one of these control panel types, skip to the Use Wi-Fi Protected Setup (WPS) method to connect.

1. Gather the following items:

   • Network name (SSID)

   • Network security password (WEP key or WPA passphrase)

   • A computer that is connected to your wireless network

   • Your wireless-capable printer: Place it close to the computer during the installation

2. Make sure the printer, router, and computer are on.

3. Make sure the computer and printer are connected to the same wireless network.

4. Disconnect any USB or Ethernet cables from the printer.

5. On the printer control panel, touch the Setup, Network, or Wireless menu.

6. Touch Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer.

• If the printer connects to the network, try installing the HP software again.

• If the printer did not connect to the network or the install failed, continue to the next step.

Use Wi-Fi Protected Setup (WPS)

If your printer has a basic control panel (no touchscreen or text navigation), or the Wireless Setup Wizard method did not work, use WPS to connect the printer.

note:

Both your printer and wireless router must support the WPS push button connection type. Consult your printer and wireless router manuals to confirm if they support it.

Video of using Wi-Fi Protected Setup to connect to a wireless network

The following video demonstrates how to use Wi-Fi Protected Setup to connect your printer to a wireless network.

1. On the printer control panel, press and hold the Wireless button .

2. Release thebutton when the wireless light starts blinking.

3. Within two minutes, press and release the WPS button on your wireless router.

4. Wait up to two minutes while the printer and router establish a network connection.

• If the printer connects to the network, try installing the HP software again.

• If the printer did not connect to the network or the install failed, continue to the next step.

Wired (Ethernet) connection to your network

Connect the printer and the computer to your router with a standard Ethernet cable.

Step 1: Prepare for the connection

Before installing the driver, make sure you have a functioning network router and an Ethernet cable.

1. Make sure you have a network router with available Ethernet ports.

2. Make sure your computer is connected to the router if it is not already connected.

3. Obtain an Ethernet cable. Do not use a standard telephone cable.

   

   1. Ethernet cable: Connector is wide and has eight wires

   2. Telephone cable (do not use): Connector is narrow and has between two and six wires

Step 2: Connect the printer to the network

Use the Ethernet cable to connect the printer to your router or network hub.

1. Turn on the printer.

2. Remove any plug or protective cover from the Ethernet port on the rear of the printer.

3. Connect the Ethernet cable to the printer and an available port on the router.

   

• If the printer connects to the network, try installing the HP software again.

• If the printer did not connect to the network or the install failed, continue to the next step.

Step 3: Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Temporarily disable firewall software on your computer.

1. Click the Apple menu, then click System Preferences.

2. Click Security & Privacy.

3. On the Security & Privacy window, click Firewall, then click Firewall: Off.

   

4. Try installing the HP software again.

   • If the install completes, the issue is resolved.

   • If the install fails, continue to the next step.

Step 4: Reset the print system

Reset the print system through the printer driver.

caution:

Resetting the print system deletes all printers in the queue. This includes both HP and non-HP printers.

1. Click the Apple menu, and then click System Preferences.

2. Depending on your operating system, click Print & Scan or Printers & Scanners.

3. Right-click the blank space in the Printers list, and then click Reset printing system.

   

4. In the confirmation window, click Reset in the confirmation window.

5. Type the Administrator name and password, and then click OK.

   Wait for the printing system to reset. When complete, no printers should display in the list.

6. Try installing the HP software again.

   • If the install completes, the issue is resolved.

   • If the install fails, continue to the next step.

Step 5: Restart the computer, printer, and router

Restarting network devices can resolve many network or communication errors.

note:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, and then turn off the computer.

4. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP software again.

   • If the install completes, the issue is resolved.

   • If the install fails, continue to the next step.

Step 6: Uninstall the HP software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete. Uninstall the HP software, then restart the Mac.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.

Continue to the next step.

Step 7: Reinstall the HP software

Go to the HP website to download and install the most current version of the Mac driver and software for your printer.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.

7. Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.

8. Follow the on-screen instructions to set up the printer connection and install the software.

9. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.

   

10. Return to the HP installer to complete the installation.

Frequently asked questions (FAQs)

Review this list of frequently asked questions about installing and using your HP printer with a Mac.

What if a scanner connection error displays after installing the HP driver?

If a connection or communication error displays when you try to scan, go to one of the following documents, depending on your connection type, to troubleshoot the issue.

What if I do not know my wireless network name or password?

What if I get a message that my operating system is not supported?

When you install the printer software, you might get a message that the HP software is available for a newer version of macOS or OS X. To complete the installation, you must upgrade your Mac to a newer version of macOS or OS X, or add the printer with the AirPrint print queue.

note:

On iOS and macOS, most HP printers work with Apple AirPrint to provide full-quality printing without the need to download or install drivers. For additional functionality, please download the HP Smart app from the App Store for iPhone and iPad or the Mac App Store.

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Source: https://support.hp.com/id-en/document/c05291302

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